Frequently Asked Questions

How do I return an item?


Quikut and Nuri Series Cutlery - Limited 1 Year Warranty

Quikut and Nuri Series cutlery are warranted to be free from defects in materials and workmanship for 1 year from the original date of purchase. In the unlikely event that a defect exists during that time period, please send the defective product, along with $2.00 per knife (to cover postage and handling) and your address to:


GINSU

118 East Douglas Road

Walnut Ridge, AR 72476


Koden and Essential Series Cutlery - Limited Lifetime Warranty

Koden and Essential Series cutlery are warranted to be free from defects in materials and workmanship for as long as you own the product. In the unlikely event that a defect exists, please send the defective product, along with $3.00 per knife (to cover postage and handling) and your address to:


GINSU

118 East Douglas Road

Walnut Ridge, AR 72476


Chikara Series Cutlery - Limited Lifetime Warranty

Chikara Series cutlery is warranted to be free from defects in materials and workmanship for as long as you own the product. In the unlikely event that a defect exists, please send the defective product, along with $5.00 per knife (to cover postage and handling) and your address to:


GINSU

118 East Douglas Road

Walnut Ridge, AR 72476


American Angler Products:

Pro Series EFK (32350, 32351, 32352) - 2 Year Warranty

31600 Series EFK - 1 Year Warranty

All Other Products - 1 Year Warranty

*Please call for warranty information on older electric fillet knives


If your American Angler product becomes defective within the specified warranty period, please send the defective unit back to us for a replacement:


American Angler

118 East Douglas Road

Walnut Ridge, AR 72476


ReadiVac Products:

All ReadiVac products are warranted to be free from defects in materials and workmanship for 1 year from the original date of purchase. In the unlikely event that a defect exists during that time period, please send the defective product back to us for a replacement:


ReadiVac

118 East Douglas Road

Walnut Ridge, AR 72476




What is the
California PROP 65 Warning Label?

WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.


What are those warning labels on my products? You may have seen the following warning label on our products: “WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling .” We appreciate your concerns about the California Proposition 65 warning placed on our products. The label does not mean that our products will necessarily cause cancer or reproductive harm. We believe that our products are not harmful when used as designed, we provide the warning as a result of the California law.

What is Proposition 65? The State of California has enacted the California Safe Drinking Water and Toxic Enforcement Act of 1986 generally referred to as "Proposition 65." Proposition 65 is a far reaching law and applies to any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California. Proposition 65 requires warning labels on any product that contains or may contain any of 700-plus elements that the California Air Resources Board considers harmful. Many of the elements listed under Proposition 65 have been routinely used in everyday consumer items for years without documented harm.

Why has Douglas Quikut decided to place a label on its products? The potential penalties for not complying with Proposition 65 are significant. As a result of these potential penalties, Douglas Quikut and many other manufacturers have elected to provide the Proposition 65 notice out of an abundance of caution in order to avoid the potential for liability. For more information about Proposition 65 visit: http://www.oehha.ca.gov/prop65/getNSRLs.html.

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